Cancellation & Refund Policy

The Free Demo plan costs ₹0 — you can evaluate the product before paying. We encourage every restaurant to try the demo before purchasing a subscription.

You may cancel your monthly subscription at any time by contacting us via WhatsApp, phone, or email (see Contact Us). Cancellation stops the next renewal; your plan remains active until the end of the already-paid billing period.

• Within 7 days of first payment: if the Service has a fault we cannot fix, or your account was not activated, you are eligible for a full refund of that payment.
• Duplicate or erroneous payment: refunded in full once verified.
• Mid-cycle cancellation: partially used subscription months are not refunded; the service simply runs until the period ends.

Send your registered restaurant name, payment date, amount, and transaction reference to us via WhatsApp or email (see our Contact Us page). We will respond within 2 business days.

Approved refunds are initiated within 5–7 business days and are credited to the original payment method. Depending on your bank or payment provider, it may take an additional 5–10 business days to reflect in your account.

Food orders placed by restaurant customers are fulfilled and charged by the restaurant itself. Refunds or cancellations of food orders are at the respective restaurant's discretion and are not processed by QR Menu.